Friends and Patrons,
- Our customer service and fulfillment teams are working very long days to make sure we have all of the Founder Pack, Business Builder Kit and Mission Marketer Kit orders that came in between Oct 31st and today entered into the system. There were thousands of orders that flooded in last minute and we are working hard to get all of them organized.
- We are currently shipping Founder Packs along with your Business Builder Kit and Mission Marketer Kit orders; once we have cleared them, we will then ship Change Your Diet Packs and open orders in the order in which they were received.
- They have thousands and thousands of orders to get out, so please be patient with us. The goal is to have the current batch of Founder Pack orders delivered by the end of next week. The Team is taking the time to ensure the highest possible quality and care of your Beyond Organic foods and beverages so that your order arrives in the best possible condition.
- You will receive email notification from FedEx when your shipment leaves our warehouse, so please hold off emailing or calling customer service with questions about shipping at this time - this will really help us.
- The goal is to get as much product shipped out to the field, as soon as it is ready and released by our Quality Control and Quality Assurance Team. Due to this commitment, you may receive your Founder Pack order in partial shipments. The Team is doing everything they can to minimize this, but it may occur and you'll receive communication with your shipment acknowledging the additional items that will be shipping separately.
- In a 24 hour period the company has executed a website transition from our INSIDER website to http://dygandm.mybeyondorganic.com along with thousands of other sites and Back Office data. At the same time, we were overloaded with tens of thousands of web hits from your promotion and interest.
- It has taken us a couple days to expand server capacity but we are seeing much faster performance with page loads and data requests across our system and we expect web performance issues to improve steadily as the days go forward.
- Please be patient with us.